August 22, 2023

Product Update: Enhanced Monitoring with New Webhook Event for Dispute Evidence Uploads

We understand the importance of promptly handling card disputes and the critical role evidence plays in these processes. To ensure you're always in the loop, we've made an essential addition to our Events API.

Introducing the dispute_evidence.upload_failed Event Type.

What is it?

The dispute_evidence.upload_failed is a new webhook event designed to immediately notify you if there’s a failure when uploading dispute evidence. This enhancement means you can address any issues in real-time and ensures that you're always on top of any potential dispute challenges.

How to Implement?

To start listening to this event, simply add the dispute_evidence.upload_failed event type to your existing webhook setup within our platform. Detailed documentation on how to integrate this event can be found here.