January 29, 2024

Enhanced ASA Request Retry Mechanism

On February 6 (Tuesday), we plan to release a change in how ASA requests are retried in case of transient failures.

In the past, our system did not retry ASA requests if the network connection was interrupted during request processing.

With this release, our system will attempt to resend the ASA request if the initial attempt fails due to network connectivity issues or an HTTP status of 5xx. Please be aware that in some rare cases, such as when a connection is interrupted while receiving a response, ASA responders may receive the same request twice.

We expect this change will significantly reduce the number of unnecessary declines due to transient ASA connectivity issues for many customers.