Modifying Dispute Configurations

Your dispute configuration controls important behaviors like automatic provisional credit issuance, write-off thresholds, decision engine settings, and communication templates.

To modify any dispute configuration:

1. Email your request and reason for change to [email protected]
2. A Lithic agent will confirm receipt within 3 business days
3. Configuration changes typically take 30 days, though timeline may vary based on complexity

Common configuration changes:

• Decision thresholds (auto provisional credit amounts, write-off limits)
• Regulation obligation settings (Reg E vs Reg Z handling)
• Communication templates (signature, logo, messaging)
• Automatic recovery attempt settings
• Manual review triggers
• Cardholder communication preferences (Lithic-managed vs self-managed)